About the Role

Our client is a well-established and growing domiciliary care provider delivering high-quality personal care and support to people in their own homes and supported living settings. We are seeking an experienced Care Coordinator to join our team and support the effective running of our care services across Southeast London.

This role is essential to ensuring that service users receive safe, reliable, and person-centred care. The successful candidate must be able to start work immediately, manage rotas efficiently, complete assessments, and maintain high standards in line with CQC regulations.

Key Responsibilities

• Managing and coordinating care workers’ rotas using Birdie software, ensuring all visits are covered efficiently.
• Accepting new care packages and allocating appropriate care workers to service users.
•  Completing full service user assessments, risk assessments, and preparing care plans.
• Updating and maintaining accurate care records and documentation.
• Monitoring carers’ attendance and visit completion through the electronic monitoring system.
• Acting as a line manager for care workers, including supervision, guidance, and performance monitoring.
• Managing and responding to complaints and safeguarding concerns in line with company policy and CQC regulations.
• Liaising with local authorities, service users, families, and other healthcare professionals.
• Attending review meetings, safeguarding meetings, and commissioning meetings when required.
• Ensuring compliance with CQC regulations and company policies.
• Supporting recruitment and onboarding of new care staff.
• Covering care visits when there is a shortage of care workers to ensure continuity of care for service users.
• Maintaining high standards of quality, safety, and service delivery.

Essential Requirements

• Minimum 1–2 years’ experience as a Care Coordinator in a domiciliary care setting.
• Level 3 Diploma in Health and Social Care (Adult Care) or equivalent.
• Experience with care rostering systems such as Birdie, CM2000, OnePlan, or similar software.
• Strong knowledge of CQC regulations and domiciliary care standards.
• Excellent organisational and communication skills.
• Ability to manage staff, prioritise workloads, and work under pressure.
• Strong report writing and record-keeping skills.
• Reliable, professional, and able to work independently.

Desirable Skills

• Experience managing multiple care packages and rotas.
• Experience attending safeguarding or local authority meetings.
• Full UK driving licence and access to a vehicle (preferred).
• What We Offer
• Competitive hourly pay.
• Company pension scheme.
• Opportunities for career development and training.
• Supportive office environment.
• Opportunity to grow within a dynamic and expanding care organisation.

Location: Bromley, Southeast London (Covering Bromley, Lewisham and surrounding areas)  

Working Hours: 40 hours per week, Monday to Friday (with occasional on-call or visit cover if required)